Backup and Disaster Recovery
Backup and disaster recovery strategy for high data security.
%
Companies save costs by outsourcing IT operations.
%
Time savings for internal IT teams through relief from routine tasks.
Intro
Was sind Managed IT Operations?
Managed IT Operations refers to the fully externally managed operation of IT infrastructures and IT services. Instead of burdening internal teams with the ongoing operation, fault resolution, and continuous further development of IT, accompio takes on these tasks permanently as a Managed Service Provider with clear responsibility, measurable service levels, and transparent documentation.
This encompasses all business-critical layers: IT support via the Service Desk, proactive monitoring of all systems, ensuring data security and recoverability through backup and disaster recovery solutions, centralised management of identities and access rights, and structured management of all IT assets.
For businesses that require IT availability and security without maintaining fully developed internal IT teams, Managed IT Operations is the operational foundation of a stable IT environment.
Managed IT Operations
Services
Asset Management
Procedure
This is how Managed IT Operations work at accompio
We manage the ongoing operations of your IT infrastructure and, as a managed service provider, relieve pressure on internal structures and IT teams.
You can rely on our overarching expertise. Please do not hesitate to contact us!
Analysis of your existing IT environment and joint definition of service levels, response times, and responsibilities.
Structured handover of IT operations to accompio, including documentation of all systems, processes and interfaces.
Continuous monitoring of all IT systems, networks, and security logs with automatic alerting for anomalies.
Central point of contact for all IT requests from your employees, remote and on-site, with defined SLAs.
Regular data backups, automated recovery tests, and documented disaster recovery processes.
accompio continuously develops your IT environment and adapts the service to changing requirements.
Advantages
Your Benefits at a Glance
Stable IT operations
Proactive monitoring and defined SLAs ensure high availability and fast fault resolution.
Sustainable relief
Routine tasks such as monitoring, patch management and backup are entirely handled by accompio.
Data security
Managed Backup, Cloud Backup Storage, and Disaster Recovery reliably secure your data.
Built-in security
Security Logging, Identity Management and Governance Automation are fixed components of the Managed Service.
Predictable costs
Fixed monthly costs with transparent SLAs instead of unpredictable costs for reactive IT operations.
Regional contact person
Locations in the DACH region enable on-site support and short response times.
Frequently Asked Questions about IT Consulting & Transformation
In classic IT outsourcing, individual functions or entire IT departments are often outsourced, often with long contract durations and little flexibility. With accompio, Managed IT Operations describes the structured, permanent operation of defined IT services with clear SLAs, transparent responsibilities, and the option to flexibly adjust the scope of services. accompio remains a long-term partner as an MSP, not an anonymous service provider.
The costs depend on the scope of the IT environment operated, the agreed SLAs and the scope of services. accompio offers Managed IT Operations as a monthly flat rate, which includes monitoring, service desk, backup and further services. Simply contact us for a personalised offer via our Contact form An.
accompio takes over the complete managed operation of your backup environment: regular data backups, automated recovery tests, cloud backup storage as scalable offsite storage, and Business Continuity & Disaster Recovery as a cloud-based solution for emergencies. All backup processes are documented and auditable.
accompio defines service levels together with each customer based on their requirements for availability, response times, and fault resolution times. This includes response times for the service desk, recovery times for backup scenarios, and availability targets for monitored systems. The exact SLAs will be contractually agreed upon during onboarding. accompio operates IT infrastructures with clear documentation, regular backup tests, and audit-proof records, which serve as the basis for audits and guidelines such as NIS-2, DORA or KRITIS can be used.
accompio's Service Desk is the central point of contact for all your employees' IT queries. Queries are received via defined channels, prioritised, and processed in accordance with agreed SLAs. accompio offers both remote support and on-site deployments through its regional location network with sites in the DACH region.
