Service

Managed backup

We take over the operation of your backup environment - from job configuration and monitoring to troubleshooting and restore. Including management of backup servers, storage targets and connections, we ensure the reliable recoverability of your data.

The Managed Backup Service ensures the smooth functioning of your backup infrastructure and ensures that data can be backed up and restored in an emergency - even in the event of hardware defects, human error or cyberattacks. The service includes permanent monitoring of your backup environment, including alerting in the event of errors, qualification and processing of faults within the defined service window and, depending on the SLA level, additional services such as restore and function tests, administration of the backup software and regular restore tests. The technical prerequisite for the service is an up-to-date backup solution such as Veeam Backup & Replication with active support. The service is provided purely remotely during service hours (08:00-17:00, Monday to Friday; no support on public holidays). Depending on the SLA level (bronze, silver, gold), SLA response times and additional services vary - from basic monitoring and quarterly restore tests to comprehensive administration and reporting.

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Benefits

Your advantages at a glance

Continuous monitoring of your backup infrastructure

Monitoring, alerting, and fault qualification ensure stable backup processes and transparency.

Support and problem resolution within the defined SLA framework

Processing and resolution of incidents dependent on SLA level and service hours.

Restore tests and administration according to level

Quarterly restore tests, software updates, and administration with higher SLAs.

Offer

Select your service level

Bronze

Continuous monitoring of your backup infrastructure.
Alerting for errors or failed backup jobs.
Qualification of disruptions within defined service hours.
Processing and resolution of faults based on effort.
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Silver

All Bronze tier benefits.
SLA Response Time < 8 hours.
Quarterly execution of restore tests, including documentation.
Update of backup software/environment (quarterly).
Backup administration and monthly reporting.

Gold

All Silver tier benefits.
SLA response time < 4 hours.
Instant setup of the service with a satisfaction guarantee.
Comprehensive support in backup operations (remote).
Additional features depending on the individual SLA agreement.

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