What are managed IT services?

Managed IT services typically include System monitoring, the Service Desk for user queries, the Patch Management as well as the Management of IT assets. The crucial difference from traditional, reactive IT support is that problems are identified through continuous monitoring before they lead to an outage.

At accompio is this approach under the name Managed IT Operations bundled and specifically comprises six service areas, each with its own clearly defined services:

• Backup and restore, with services such as Managed backup and cloud backup storage
• Identity and Access, with services such as Domain Services and Enterprise Password Management
• Monitoring, with Managed monitoring and alerting and central security logging
• Service Desk, with Service Desk and Support according to defined SLAs and Managed Application Service
• Asset Management, with central IT asset management
• Governance, with automated governance for structured IT administration

Fully Managed or Co-Managed: two models of managed IT services

Managed IT services can be divided into two models:

Fully Managed Service, where a managed service provider takes over the entire IT operations, and Co-Managed IT, in which the provider purposefully complements and relieves an existing internal IT department.

Comparison of Full Managed or Co-Managed IT:

What benefits do managed IT services offer?

In practice, companies that outsource IT tasks to a managed service provider benefit from the following effects:

Predictable costs

Managed IT services are typically billed via a monthly fee, making IT expenditure easier to budget for than the individual billing of incidents.

Relief of internal teams

Internal IT departments no longer have to cover routine tasks such as monitoring and patching themselves and can focus on strategic projects.

Lower downtime

Proactive monitoring often detects potential disruptions before they impact operations.

Access to specialist expertise

Particularly on subjects like IT security or Cloud infrastructure companies benefit from experts who concentrate exclusively on these areas.

Would you like to know what Managed IT Operations looks like for your business?

During a brief initial consultation, we’ll work with you to identify where Managed IT Operations can take the most pressure off your organisation.

Managed IT Operations at accompio

How accompio implements Managed IT Services in practice

Managed IT services only work if a provider actually has the necessary continuity and staffing levels in place. accompio has been offering managed services according to the ITIL standard since 2004 and currently employs around 700 IT experts at 19 locations in Germany, Austria, Hungary and Bulgaria.

Case study: Managed Cloud Operations at SMA Solar Technology AG

At the SMA Solar Technology AG Accompio has set up its own Cloud Operating Team, which is responsible on an ongoing basis for the day-to-day operation of the client’s cloud infrastructure – a good example of managed services in day-to-day operations rather than just during the project phase.

Sven Syborg, IT Architect for Digital Platform Solutions and Product Owner for the Cloud, Data and AI team at SMA, describes the result as follows:

„Thanks to accompio, we managed to break out of the corporate hamster wheel and focus on optimising our services. The changes in our collaboration have endured to this day and we continue to benefit from the positive impacts.“

– Sven Syborg, IT Architect Digital Platform Solutions at SMA

Predictable costs in practice

Stephan Neubauer, CEO of Venturetec Rotating Systems GmbH, also confirms this experience in his feedback on the collaboration with accompio:

„Due to the complexity and increasing requirements in the support and integration of a wide variety of application systems, we have decided to outsource this area and put it into the hands of specialists. We have found this competent partner in accompio. Their smart IT concept as a holistic solution leaves us time for our actual tasks and gives us security in all IT questions at clearly calculable costs.“

– Stephan Neubauer, CEO of Venturetec Rotating Systems GmbH

Our solution: IT Works 360 – The next step towards fully managed IT services

Would you like to know what a fully managed IT solution might look like in your organisation?

With the product IT Works 360, you receive an individually customisable fully managed IT solution for medium-sized businesses – tailored to your company size, your requirements and your existing IT operations.

Frequently Asked Questions about Managed IT Services

How do managed IT services differ from traditional IT support?

Traditional IT support responds to incidents after they have occurred. Managed IT services rely on ongoing monitoring so that, ideally, problems are identified before they disrupt operations.

How much does a managed IT service cost?

The costs depend on the scope of the tasks undertaken and the number of systems or workstations managed, and are set out on a case-by-case basis in the Service Level Agreement (SLA).

If I use a managed service provider, can I still manage my IT myself?

Yes. Data sovereignty and overall responsibility remain with the company itself; the provider carries out the contractually agreed operational tasks.