Service

Opentext Consulting, Integration and Operation

Comprehensive consulting, licensing, implementation and operation of OpenText solutions - including workshops, training, support, migrations and integrations. We optimise processes, avoid system silos and ensure sustainable availability, performance and further development of your OpenText platforms.

OpenText Consulting, Integration and Operation supports companies in selecting, implementing, and operating solutions from the OpenText portfolio. In concept and requirements workshops, suitable solutions are identified and tailored to individual objectives and processes. This is followed by the planning, sizing, and implementation of the platform, as well as integration into existing system landscapes. Additionally, training for users and administrators is provided, and development, testing, and operational processes are optimised. The service also includes support, maintenance, migrations, and integration with other systems to automate data flows and avoid siloed structures. This results in a powerful and integrated tool landscape that efficiently supports development, quality, and operational processes.

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Benefits

Your advantages at a glance

Efficient Introduction of OpenText Solutions

Consultancy, implementation, and integration enable a structured introduction.

Integrated tool and process landscape

Integrations connect systems and avoid isolated applications.

Stable operation and continuous optimisation

Support, migrations, and process improvements ensure the long-term benefit of the platform.

Offer

The service in detail

Support & Operation

Support for all questions regarding OpenText products in ADM, ITOM, and Application Security.
Analysis of error messages and structured identification of causes.
Assistance with troubleshooting from 1st to 3rd level support.
Support via email, phone, or remote access.
Direct interface to OpenText support for rapid solutions.

Advice & Implementation

Support with the installation and commissioning of OpenText solutions.
Support with updates to existing systems and environments.
Support for migrations and integration of external systems.
Consultancy on customisation and the setup of individual workflows.
Provision of best practices from many years of project experience.

Transparency & Added Value

Permanent German-speaking point of contact for all support requests.
Quick clarification of technical and professional questions.
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Licences and support services available from a single source.
Security through experienced experts with direct manufacturer access.

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