Service

Managed private cloud

Managed service for virtualised server environments at operating system level. We are responsible for operations, changes, security, maintenance, reporting and consulting - for secure, available and optimally managed servers in on-premise or private cloud environments.

The Netz16 Private Cloud offers you a highly available, flexibly scalable cloud infrastructure in German, GDPR-compliant data centres - including redundant technology and 24/7 support. Thanks to usage-based billing and efficient resource utilisation, you only pay for what you really need. Our experienced IT experts support you in managing your environment, customise resources and take the pressure off your internal IT team. Comprehensive integrated backups and optionally available geo-redundancy reliably protect your data. High-quality components from renowned manufacturers and SLAs with defined availabilities ensure stable operation. Whether hosting, scaling or disaster recovery - Netz16 Private Cloud provides you with a modern, secure and powerful basis for your applications and workloads.

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Benefits

Your advantages at a glance

Scalable and cost-efficient cloud resources

Pay only for the resources you use and adapt capacities flexibly to your needs.

Round-the-clock support

Expert support in managing, customising and operating your cloud environment, including backup.

High availability and security of your data

Redundant infrastructure, certified data centres and integrated backups increase availability and protection.

Offer

Select your service level

Bronze - Basic Cloud Support

Individual virtual servers including basic cloud resources and hosting in a German data centre.
Basis-Hotline (Mon–Fri, 9 am–5 pm) for support requests and initial advice.
Standard response time to support cases within defined business hours.
Automated backups of your systems with standard recovery options.
Access to the web-based ticket system for transparent processing.

Silver - Extended cloud operation

Includes all Bronze benefits with optimised SLA response times.
Shorter response times for disruptions and critical alerts.
Advanced backup strategies with faster data recovery.
Regular system performance checks and resource tuning.
Personal contact for technical coordination.

Gold - Premium Cloud Service

All Silver services plus 24/7 support and enhanced availability guarantees.
Highly available infrastructure with redundant components, including emergency failover.
Proactive monitoring, alerts, and early warning systems for maximum operational stability.
Bespoke scaling and performance consulting from senior engineers.
Advanced backup and recovery options, including optional geo-redundancy.

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