Service

Managed Operations

We take over the stable operation of your ESM platform - including monitoring, incident and request handling, manufacturer control and continuous optimisation. Clear SLAs, transparent reports and optional on-call service ensure the highest service quality.

Managed Operations ensures the stable operation and continuous development of the Enterprise Service Management platform. Operation, administration, and maintenance of the solution are handled, while service processes are monitored and optimised. Security-relevant events, incidents, and service requests can be processed directly within the system to ensure rapid response times. Through continuous monitoring, adjustments, and process optimisations, the platform remains high-performing and supports companies in the efficient management of their service processes in the long term.

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Benefits

Your advantages at a glance

This is how the platform's operation is ensured

Administration, care and monitoring ensure stable operation.

Fast processing of service requests

Incidents and service requests are processed efficiently in the system.

Continuous optimisation of service processes

Regular adjustments improve efficiency and service quality.

Offer

The service in detail

Operations & Service

Takeover of the operation of the ESM platform within a managed services framework.
Continuous monitoring and ensuring stable operations.
Incident and Service Request Handling by Experienced Experts.
Direct intervention in customer systems for rapid problem resolution.
Flexible service models with clearly defined terms.

Monitoring and Optimisation

Continuous monitoring and proactive error detection.
Regular optimisation of processes and platform usage.
Conducting service reviews and continuous improvement.
Analysis of impacts and priorities in incidents.
Ensuring efficient and stable service processes.

Transparency & Control

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