Service

Consulting & Implementation

We support your ESM projects from consulting and project management through to implementation. With a structured approach, escalation management and update support, we ensure a smooth introduction and sustainable processes.

Consulting & Implementation supports companies in the introduction and structured development of Enterprise Service Management. Existing service processes in IT and specialist departments are analysed, structured, and transferred to a central platform. This involves automating workflows, standardising service processes, and integrating best-practice methods. Pre-built templates and established frameworks enable rapid implementation and efficient deployment of the solution. Companies receive a scalable platform for managing service processes that creates transparency, accelerates workflows, and enables a sustainable improvement in service quality.

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Benefits

Your advantages at a glance

Efficient introduction of service processes

Structured consulting and implementation accelerate the rollout of ESM.

Standardised and automated processes

Workflows reduce manual tasks and increase process quality.

Centralised control of service processes

A platform bundles IT and non-IT services, creating transparency.

Offer

The service in detail

Consulting & Concept Development

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Development of concepts for IT and non-IT service processes.
Advice on the optimal use of the ESM platform and best practices.
Definition of standardised processes based on established frameworks.
Support with strategic alignment and goal definition.

Implementation & Integration

Introduction of the ESM platform into existing IT and system landscapes.
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Using pre-configured templates for quick implementation.
Customisation of the platform to individual requirements.

Project & Control

Planning and controlling ESM projects with clear objectives.
Support with escalation management and project coordination.
Support with updates, hotfixes, and further development.
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Quick implementation through tried-and-tested methods and experience.

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