Turn your service desk into a weak-point controller

Do you use Tenable and the Matrix42 Service Desk?

With the neo42 TenableConnector you can automate the processing of alarm messages from Tenable and transfer them to corresponding Matrix42 Service Desk tickets. – Every detected vulnerability is consistently processed and nothing is lost.

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The neo42 TenableConnector is an interface between the Cyber Exposure-platform „Tenable“ and the Matrix42 enterprise service management.
The connector turns your Matrix42 Service Desk into a controlling function for vulnerabilities that Tenable has uncovered.

The neo42 TenableConnector transfers detected vulnerabilities to the Matrix42 Service Desk and automatically ensures an ITIL-compliant process for remedying the identified vulnerability. The newly created “problem” object is also assigned the appropriate urgency for processing in the Matrix42 Service Desk.

The interface is currently available for the on-prem version Tenable.sc. A variant for the cloud version Tenable.io is in preparation.

The aim of the interface is to link Tenable vulnerability management and the Matrix42 ITSM Suite. The focus is on automating vulnerability management processes and supporting asset maintenance in both systems.

Asset reconciliation

• Import of IPs from Tenable.sc
• Automatic linking of Tenable IPs with assets using name / MAC / IP
• Classification of Tenable IPs not previously included in Matrix:
  • Allocation to existing asset
  • Wizard-driven creation of a new asset
  • Ignore the IP data record from Tenable

Opening of vulnerability problems

• Automatic problem creation: filter option using VPR score or severity
• Creation of tasks and changes via problem ticket: task per asset; task per vulnerability
• Created tasks are assigned to the main user of an asset: Alternative: Security role (team) of the asset

Vulnerability view in Matrix42

• Import of all vulnerabilities from Tenable.sc
• Overview of the imported vulnerabilities in Matrix42
• View of the assets affected by a vulnerability
• Presentation of the weak points of an asset

The import of “IPs” (i.e. assets) and vulnerabilities can be controlled via the filter VPR score, Severity and Repository.

If you are using Tenable and the Matrix42 Service Desk, you should definitely familiarize yourself with this functionality and get an idea of how the two systems communicate with each other. You can also find out more in a YouTube video about TenableConnector.

We look forward to your contact request and will be happy to explain the added value of such an interface and, of course, answer any questions you may have.

Source: neo42.de/tenable-connector