What counts today: Employees in focus and safe.
Modern Workplace
Digitising internal services increases business competitiveness through secure, innovative, intuitive solutions. Worldwide access. Our IT specialists provide end-user support around the clock and experienced IT experts customise all processes.
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Enterprise Service Management
The term Enterprise Service Management (ESM) covers services required throughout the organisation - from human resources through procurement to warehousing. Companies are increasingly looking to manage these services centrally throughout the company. We offer you the right ESM solution to automate these workflows as much as possible and therefore significantly increase the efficiency of your processes.
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Service Automation
Digitalising internal processes contributes directly to each company’s competitive edge. From procurement processes to compliance management to software distribution – we automate the services in your company and save resources and the time of your employees. The immediate processing of services also ensures highest level of end-user satisfaction since the services can be utilised in record time.
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Unified Communications & Collaboration
We network people!
Chat, telephony, and video conferencing are part of everyday business life. Not long ago, a bad connection, a blurred picture or interruptions were considered acceptable. Nowadays, poorly implemented technology already disqualifies you at the first appointment.
With our areas of expertise in Unified Communications, we enable communication across all your tools. Whether in the local or virtual conference room, in the home office, on the road or in your office environment: with modern communication solutions, we connect all fields of use operation in the most effective way. Time-consuming forwarding, different numbers or even hardware are things of the past. This not only saves a lot of time, but also money.
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Client as a Service
Our Client as a Service concept combines holistic operations: targeted planning and management of the complete IT work in all areas of the environment lifecycle, automation of operations such as procurement and capacity planning, and secure integration of mobile solutions.
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24/7 ServiceDesk
Application challenges should be addressed immediately. Therefore, the future of IT support is in the 24/7 ServiceDesk. With our Operations Centres, we as IT service providers are available for our end users around the clock providing response and remediation.
We are the reliable contact when it comes to handling support queries at any time of the day or night without any delay.
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1st & 2nd Level Support
End users are our main focus. Regardless of the support topic, our experienced IT specialists are available to answer all your questions and resolve all your 1st and 2nd level support queries.
Our priority is to satisfy the end user, no matter the size of the support issue.
1st & 2nd Level Support at mod IT
We offer support services for SMEs in our smart managed service packages.
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for the optimal modern workplace we rely on the following tools and partners
Do you have any questions?
If you would like to know how to organise your internal services in the company more efficiently and where automation makes sense, we would be happy to advise you.