Communication has a central point for end users – the UC client. This is the core of business communication and serves as an anchor point. All applications can be accessed from it. Depending on which of these you link to your personal user interface, telephone system functions, video conferencing tools, direct messages, digital memos and much more desired information about your work appear here – all together in one place. This means there are no questions about which information was exchanged in which tool.

Advantages of UC solutions for your company using the example of Wildix

Wildix is the first provider to offer a lucrative solution for secure web-based UC systems. They make it possible to bundle all communication channels in one user interface in order to make everyday work easier through uncomplicated communication. The UC solution from Wildix offers a number of advantages that significantly improve your business process.

Security

As this user interface contains all contacts and all call data, security is of particular importance. When communicating with a Wildix UC solution, the data is encrypted directly from one end to the other. This even works when you start your applications, such as Microsoft Teams or Outlook, directly via the browser – without ever having to perform an installation. So you not only save time, but also avoid potential dangers from malware. You also have great security potential, as browsers update themselves regularly, which an installed app does not do.

Flexibility and mobility

Thanks to the browser-based application, you can access your user interface at any time and on any device. If, for example, your laptop crashes on your business trip, you can still quickly access your information on your smartphone, for example, and use it for possible presentations. With the UC solution from Wildix, you no longer need to worry about whether you have everything to hand, because as soon as you can access a browser, you also have access to your data, can make phone calls – even abroad – take part in video conferences, chat with colleagues and customers and much more. With providers such as Wildix, for example, you can always be reached at your office number. No matter where you are in the world. In future, you will no longer need a cell phone number to communicate.
 

Presence status

By bundling your communication services, you will also be able to control the processes relating to the exchange of information within your company in future. This means that if you are on a phone call, the system registers that you are busy and indicates to your colleagues that you are currently unavailable. This means that you will not be disturbed and your colleagues will refrain from calling you because they know you are busy. If your colleagues are busy, you can also use the chat function by sending them a short message, which they can also answer briefly during a phone call. This creates an ongoing flow of information and no employee is kept from their work as they don’t have to wait for answers. The Wildix UC solution also offers the option of creating digital memos and sharing them with colleagues. This not only saves paper, but also creates a kind of reminder system for upcoming tasks.

Consolidation of functions

By standardizing all applications on one interface, all scenarios from your professional environment are covered. For example, you can switch back and forth between functions during consultations. Because if your customer would like to see the product or model in question, you can switch from audio to video on both sides without interruption and thus offer your customer an all-round good and professional service. You also save time and avoid complicated workflows that can arise from the aforementioned switching of applications.

Information can also be recorded by saving chats or recording video conferences, so that colleagues who are not present can see everything first-hand and everyone can view the information discussed afterwards. Furthermore, your telephone numbers and appointment calendars can also be linked to your company website. This means that interested parties can immediately see your availability and contact you at the right time or even make an appointment directly with one click. This saves time and is quick and easy for both sides.